Heights Outdoors Privacy Policy
Effective date: October 21, 2026
Heights Outdoors (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit heightsoutdoors.com, shop with us, contact us, or use our services.
Heights Outdoors is operated by [insert legal business name].
Information we collect
Depending on how you interact with us, we may collect:
- Contact information: Your name, email address, telephone number, and billing or shipping address.
- Purchase and account information: Order history, account details, product preferences, returns, and warranty or service requests.
- Payment information: Information needed to process transactions through our payment service providers.
- Communications: Information you provide through inquiries, reviews, surveys, or customer service conversations.
- Booking information: Information needed to arrange range visits, lessons, events, or other services you request.
- Website information: Your IP address, browser and device details, pages visited, and interactions with our website.
- Marketing preferences: Your subscription choices and records of your consent or unsubscribe requests.
Where a product or service requires eligibility verification or recordkeeping by law, we collect the information necessary to meet those requirements and explain the purpose at the time of collection.
How we use your information
We use personal information to:
- Process payments, fulfill orders, arrange delivery, and handle returns.
- Manage customer accounts, bookings, and service requests.
- Respond to questions and provide customer support.
- Send order confirmations, booking reminders, and other service communications.
- Send promotional emails or text messages where we have the consent required by law.
- Operate, maintain, and improve our website and services.
- Detect fraud, protect our customers and business, and maintain security.
- Meet legal, regulatory, accounting, and recordkeeping obligations.
We limit collection to information reasonably necessary for the purposes identified.
Consent and your choices
We obtain consent for the collection, use, and disclosure of personal information where required by law. The form of consent depends on the sensitivity of the information and the circumstances.
When you provide information to place an order or request a service, we use that information to fulfill your request. We seek additional consent when required for other purposes.
You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. We will explain any effect this may have on our ability to provide a requested product or service.
Email and text messages
Where we have the required consent, we may send promotional messages about products, offers, and events.
You can unsubscribe from marketing emails using the unsubscribe link in the message. For marketing text messages, follow the instructions provided, including replying STOP where supported. You may also contact us using the details below.
Consent to receive marketing messages is not a condition of purchase. Unsubscribing from marketing does not prevent us from sending necessary communications about your orders or services.
Cookies and similar technologies
Our website uses cookies and similar technologies to support functions such as shopping carts, account access, security, and saved preferences.
[Describe the analytics and advertising tools actually used, the information they collect, their purposes, and how visitors can accept, reject, or change optional tracking choices. Delete this instruction before publishing.]
You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality. Where required by law, we obtain consent before using optional tracking technologies.
When we share information
We may share personal information with service providers that help us operate our business, including website hosting, payment processing, shipping, booking management, customer support, and marketing delivery.
We require service providers handling information on our behalf to protect it and use it only for authorized purposes.
We may also disclose information:
- When required or permitted by law.
- Where reasonably necessary to prevent fraud or protect legal rights and safety, as permitted by law.
- In connection with a proposed or completed business sale, merger, or reorganization, subject to applicable privacy requirements and appropriate safeguards.
- With your consent or at your direction.
[Confirm whether any information is sold or shared with advertising partners for their own purposes, and describe those practices here if applicable.]
Processing outside Canada
Some service providers may process or store personal information outside Canada. Information processed in another country may be subject to that country’s laws, including lawful access by courts or government authorities.
You may contact us for more information about our use of service providers outside Canada.
Retention and security
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including legal recordkeeping, dispute resolution, and enforcement of agreements. When information is no longer needed, we securely delete, destroy, or anonymize it.
We use reasonable physical, organizational, and technical safeguards appropriate to the sensitivity of the information. No method of internet transmission or electronic storage is completely secure.
Access, corrections, and complaints
Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate or incomplete information, or raise a concern about our privacy practices.
We may need to verify your identity before responding. If we cannot fulfill a request, we will explain why, subject to legal restrictions.
You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Information about children
When a child participates in a lesson, range activity, or event, we seek consent from a parent or guardian where required. We collect only the information reasonably necessary to administer the activity and meet applicable safety or legal requirements.
Third-party websites
Our website may link to websites operated by other organizations. Their privacy policies govern how they handle information you provide to them.
Changes to this policy
We may update this policy as our practices or legal obligations change. We will post the revised version with an updated effective date and provide additional notice or obtain new consent where required.
Contact us
For privacy questions, requests, or complaints, contact:
Heights Outdoors — Attention: Privacy Officer
2281 Portage Avenue
Winnipeg, MB R3J 0M1
Canada
Email: info@heightsoutdoors.com
Phone: 204-832-4421